Refund policy

RETURN & WARRANTY POLICY
RETURNS / CANCELLATIONS

Cric Studio Canada Inc. provides a conditional 14-day return policy on products purchased at regular price only. The following items are excluded and are considered final sale, so they cannot be returned or exchanged: items purchased using promo codes or any type of discount, cricket bats, gift cards, cricket balls, accessories, eyewear, body support products, socks, and hygiene-related items.

Products may be returned only if they are unused, meaning brand new and still with original tags and/or in their original packaging. Eligible returns can be made within 14 days of the purchase date, or within 14 days of the delivery date for shipped orders. The cost of return shipping is the buyer’s responsibility. Customers are also responsible for any customs or brokerage charges that may apply to the return shipment. Approved returns will be issued as STORE CREDIT ONLY. Original shipping fees, duties, and taxes are non-refundable. Store credit cannot be applied toward shipping, handling, customs, or brokerage charges.

Cric Studio Canada Inc. aims to offer the lowest possible prices. Because of this, any items purchased on sale or clearance are final sale and are not eligible for return or exchange. Gift cards, cricket balls, accessories, body support items, socks, and hygiene-related items are also final sale and cannot be returned.

Returns are accepted only for items that are new, unused, and accompanied by all original packaging. Items that show any signs of use or that have opened packaging will not be accepted. Please contact us at support@cricstudiocanada.com to start the return process. Final return and refund decision rests with Cric Studio Canada Inc.

Please be aware that a minimum $5 handling and cancellation fee applies to any order cancellation, whether the order was placed in-store or online. For any cancellation or change request, please email us at support@cricstudiocanada.com and include your order number.

All refunds are issued as store credit only. This policy applies to both online purchases and in-store purchases.

If an exchange is approved, the replacement item is considered final sale and is not eligible for any additional returns or exchanges.

These charges apply because of credit card processing fees, handling time, packaging materials, and related costs.

How to Return

Please contact us before sending any order back. If products are returned to us without prior contact, and/or if the return is sent after the 14-day return period has passed, no refunds will be provided.

Bats:

Bats are not eligible for return. Once an order has been placed, payment received and the product has been shipped, it is considered sold and no longer eligible for return. Once the order has has been placed and payment received, and for instances where knocking service has been ordered and paid for and bat has been knocked, it is considered sold. It is no longer eligible for refund once knocked.  

Shoes:

Shoes must be unworn, have all original tags attached, and be returned in the original box.

We cannot accept shoes that show visible dirt marks. If they were only tried on indoors, please ensure the soles are clean before returning them.

If the shoe box is returned damaged, including any tape placed directly on the box or writing on the box itself, a 20% restocking fee will apply.

Custom Printing:

Because custom printing includes personalized names and/or logos, returns are not accepted.

All Other Items:

Items must be unopened, unworn, in their original packaging, and returned with all tags and/or stickers still attached. The item’s packaging must also be returned in the same condition, otherwise a 10% restocking fee will apply.

All returns must be sent back to Cric Studio Canada Inc. using prepaid shipping, meaning the buyer is responsible for all shipping costs. The package must be insured and returned in the same packaging, or otherwise packed securely. If the item is damaged during return shipping, the buyer will need to make a claim with the shipping carrier’s insurance, and the item will no longer qualify for return. All return shipments must also have the order number clearly written on the outside of the box to help ensure smooth processing. Cric Studio Canada Inc. is not responsible for returns that are sent back without prior notice.

IMPORTANT:

Cric Studio Canada Inc. is not responsible for any customs clearance charges or any other related fees.

Returned packages will not be accepted until the customer has paid the applicable fees.

All payments are processed in CAD, and all refunds are also issued in CAD. If you are purchasing from outside Canada, including the USA, the exchange rate in effect at the time of purchase or refund may differ from the amount originally paid in USD. Cric Studio Canada Inc. can provide store credit so you can retain the full value, however we are not responsible for any loss caused by currency exchange fluctuations.

Cric Studio Canada Inc.
(Return Order #__________)
9-20 Maritime Ontario Blvd
Brampton, ON
L6S 0E7
Canada