Return and Refund Policy

Non-Returnable Products:

• Please note that certain products are not eligible for return. These items are clearly marked on the product listing page. All sales of non-returnable products are final.
• Items on Sale and clearance are non-returnable.

Returnable Products:

• Products eligible for return must be returned within 30 days of receipt.
• Items must be unused, in their original packaging, and in the same condition as when they were received.
• Proof of purchase is required for all returns.

How to Return an Item:

1. Contact our customer service team to initiate the return process. Provide your order number and details about the product you wish to return.
2. Our team will provide you with a return authorization number and instructions on where to send your return.
3. Package the item securely, including all original packaging and accessories, and clearly mark the return authorization number on the outside of the package.
4. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

Exceptions:

• Several types of goods are exempt from being returned, such as perishable goods, personalized items, and intimate or sanitary goods.

Contact Us:

• If you have any questions about our return policy, please contact our customer service team at support@cricstudiocanada.com.